FAQ
How much weight does the Luggage Hook™ hold?
The Luggage Hook™, a must-have travel accessory, can hold up to 8kg (around 17lbs). It’s perfect for lighter travel essentials like clothing items and small bags. We recommend you avoid overloading it with heavy items. A jacket, hoodie, or duty-free shopping bag will be no problem for this durable travel gadget.
What items are best suited to hook on the Luggage Hook™?
The Luggage Hook™ is designed to hang items such as jackets, blazers, hoodies, duty-free shopping bags, and small handbags. Whether you're traveling with a suitcase, carry-on, or regular luggage, the Luggage Hook™ supports items within 8kg (17lbs) and up to 1 meter (3.2 feet) long. It’s ideal for keeping your travel gear safe and easily accessible while you’re on the go.
Is the Luggage Hook™ material flexible?
Yes, the Luggage Hook™ is made from a flexible yet durable material, ensuring it holds your travel essentials securely. This flexibility allows it to accommodate a variety of items, making it a must-have travel gadget for any type of luggage or suitcase.
Does the Luggage Hook™ stay attached to my luggage handle after tightening?
Once securely attached and tightened on your carry-on or suitcase handle, the Luggage Hook™ stays in place. Its robust and flexible design ensures it remains secure throughout your trip, keeping your travel gear safe and preventing any mishaps during your journey.
Is the Luggage Hook™ suitable for all luggage sizes?
Yes, the Luggage Hook™ is designed to fit most standard suitcases and carry-ons with a maximum handle circumference of 10cm. Whether you’re using a compact carry-on or a larger piece of luggage, this travel essential works with most sizes, making it an extremely versatile travel accessory.
Is the Luggage Hook™ also suitable for 2-wheel luggage?
While the Luggage Hook™ is primarily intended for use with 4-wheel suitcases, it can still function effectively with 2-wheel luggage. However, for the best experience, it’s recommended for 4-wheel luggage to keep your items elevated, safe, and off the ground, which is key when managing your travel gear.
What’s the distance between the Luggage Hook™ and the floor?
The typical distance between the handle of a suitcase or carry-on and the floor is about 100 cm (3.2 feet). The Luggage Hook™ is perfect for items within this range, such as jackets, coats, handbags, or shopping bags. It ensures that your travel essentials are securely attached and elevated while you travel, making it a perfect addition to your travel gear.
Where are you guys located?
We are based in Munich, Germany. We put a very high value on delivering a product that lasts and brings value to travelers and have decided therefore to keep our supply chain within the European Union.
Shipping & Returns
What are your Shipping Rates?
We ship internationally with DHL. Shipping charges (or free shipping) for your order will be displayed at checkout. The following are our flat rate shipping rates: offer the following shipping rates:
🇩🇪 Shipping within Germany
We offer €2,45 flat rate shipping to orders within Germany.
We offer free shipping for orders over €20.
🇪🇺 Shipping within the EU
We offer €4,45 flat rate shipping to all orders within the European Union.
We offer free shipping for orders over €25.
🌎 International Shipping
We offer €5,45 flat rate shipping to all orders international orders outside the European Union.
We offer free shipping for orders over €35.
For more information, please visit our Store Shipping Policy.
How long does it take to receive an order?
We ship your orders with DHL:
Germany: 2-3 business days.
Please note that the above delivery times may be affected due to high customer traffic and unpredictable global events.
Europe: 4-5 business days. Please note that the above delivery times may be affected due to high customer traffic and unpredictable global events.
International: 6-8 business days. Please note that the above delivery times may be affected due to high customer traffic and unpredictable global events.
For more information, please visit our Store Shipping Policy.
How do I track my order?
After your order is shipped, you'll receive an email with the tracking number for you to follow the progress.
What's your return policy?
We are pleased to inform you that we maintain a comprehensive 30-day return policy to ensure your satisfaction with our products. Should the need arise to initiate a return, kindly be advised that the responsibility for shipping the item back to us rests with you, as per our policy.
We understand the importance of seamless transactions and customer experience, and as such, we appreciate your cooperation in adhering to this shipping arrangement. Your understanding of this aspect of the return process is essential in enabling us to continue providing high-quality products and services.
For more information on returns please visit our Store Return Policy.
What's you refund policy?
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For more information on refunds please visit our Store Refund Policy.
Do you ship internationally?
Yes! International orders ship via DHL.
For Customers outside the European Union:
For all customer buying through our shop from outside the European Union, please note that you may incur import duties, and/or goods and services tax, and/or other customs fees for shipment outside the European Union (EU). Disclaimer: we can't keep track of these, and are not responsible if your order gets held up in customs.
